Shipping policy

Last updated: 14 October 2026

Thanks for shopping with URBANEO.CLUB! Here's how we get your Urbaneo Style tee or hoodie from our design desk to your door.

Every item is made to order

We don't hold stock. When you place an order, your item is printed just for you by our print-on-demand production partner. That means less waste, but it also means it takes a little longer than grabbing something off a shelf.

Where your order is made (currently): our products are currently printed by our production partner in the United States and shipped from there to every destination, including New Zealand and Australia. If we change where our products are made, we'll update this page.

How long will it take?

Total delivery time = production time + shipping time.

Production: usually 2–5 business days after your order is placed (longer during peak seasons such as Black Friday and the December holidays).
Shipping: see the estimates below. Shipping times start once your parcel has left the print facility.

Destination	Estimated shipping time (after production)	Estimated total
United States	3–8 business days	about 5–13 business days
Canada	7–14 business days	about 9–19 business days
United Kingdom	7–15 business days	about 9–20 business days
Germany	7–15 business days	about 9–20 business days
Mexico	10–21 business days	about 12–26 business days
Australia	10–21 business days	about 12–26 business days
New Zealand	10–21 business days	about 12–26 business days

These are estimates, not guarantees. Carrier delays, customs checks, weather, public holidays and peak seasons can all add time. If your order hasn't arrived within the estimated total time plus 10 business days, please email us and we'll look into it.

Shipping rates

Shipping costs are calculated and shown at checkout before you pay, based on your destination and what's in your cart. If you order several items, they may be shipped in more than one parcel.

Bundle discounts

Buy 2 tees or hoodies and save 10%, or buy 3 or more and save 15%. Bundle discounts are applied automatically and don't stack with each other (you get the best one that applies). The discount applies to the products, not the shipping cost, unless stated otherwise at checkout.

Tracking

Once your order ships, we'll email you a tracking number and link. Tracking can take 24–72 hours to show movement, and international tracking may go quiet for a few days while the parcel is in transit or clearing customs. This is normal.

Customs duties and import taxes

Because your order is currently shipped from the United States, international orders are imports into your country. Please note:

New Zealand & Australia: GST may apply to imported goods. For low-value imports (generally up to NZ$1,000 / A$1,000), GST may be collected at checkout. Where it's collected at checkout, you shouldn't be charged it again on delivery.
United Kingdom: UK VAT applies. For parcels up to £135 it is normally collected at checkout. For higher-value orders, VAT and any customs duty may be charged by the carrier on delivery.
Germany / European Union: EU VAT applies. For orders up to €150 it may be collected at checkout. Otherwise VAT and possibly customs duty and a carrier handling fee may be charged on delivery.
Canada: GST/HST/PST and, in some cases, customs duties may be charged on delivery depending on the order value.
Mexico: import duties and IVA may be charged on delivery.
United States: orders are shipped domestically, so no import duties are expected.

Unless your checkout clearly shows that taxes/duties have been collected, any import duties, taxes or carrier clearance fees charged on delivery are the responsibility of the recipient. Rules and thresholds change, so check with your local customs authority if you're unsure. If you refuse to pay duties and the parcel is returned, see "Undeliverable parcels" below.

Please check your address

Please double-check your shipping address at checkout. If you spot a mistake, email us at hello@urbaneo.club as soon as possible (ideally within 12 hours), and we'll try to fix it before your order goes into production. Once an order has been printed and shipped, we can't change the address.

If a parcel is lost or returned because of an incorrect or incomplete address supplied by you, we can re-send it, but you may need to pay for the replacement item and/or shipping.
If the address error was ours, we'll re-send at no cost.

Lost, delayed or stolen parcels

Delayed: if your parcel is past the estimated total delivery time plus 10 business days, email us with your order number and we'll investigate with the carrier.
Lost in transit: if the carrier confirms a parcel is lost, we'll send a free replacement or give you a refund.
Marked as delivered but not received: please check with neighbours, building reception and your local post office first, then contact us within 14 days of the "delivered" date. We'll work with the carrier and help find a fair solution.

Undeliverable parcels

If a parcel is returned to the sender as undeliverable (for example, wrong address, not collected from the depot, or refused customs charges), it may not be possible to recover it, because returned print-on-demand parcels are often not held. Contact us and we'll help. We can usually re-ship for the cost of a replacement and shipping. This doesn't affect your rights if the problem was our fault.